Terms of Service

Effective Date: 10 October 2025

Last Updated: 10 October 2025

Welcome to the official website of EVO Global Services Pte. Ltd. (“EVO House”, “we”, “our”, or “us”). These Terms of Use (“Terms”) govern your access to and use of our website (www.evohouse.com.sg) and the services we provide through it. By using our Site, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please stop using our Site immediately.

1. Company Information

EVO Global Services Pte. Ltd. is a company registered in Singapore (UEN: 200309562G) with its registered office at 31 Harrison Road #05-03, Singapore. We specialize in providing student accommodation services in Singapore for students and parents from around the world.

2. Eligibility

To use our Site and make bookings, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. If you are under 18, your booking must be completed or confirmed by a parent or legal guardian. By using our Site, you confirm that all information you provide is true, accurate, and complete.

3. Scope of Services

EVO House provides an online platform that allows users to browse available student accommodations in Singapore, submit booking requests and deposits, and communicate with our customer service team to finalize bookings. We may update, suspend, or modify parts of the Site at any time for maintenance, upgrades, or compliance purposes.

4. Account Registration

To access certain features or submit a booking, you may need to create an account. By doing so, you agree to provide accurate and complete information during registration, keep your login details confidential, and notify us immediately of unauthorized access. We reserve the right to suspend or terminate accounts that contain false information, are inactive for extended periods, or are suspected of misuse or fraud.

5. Booking and Payment

When you place a booking through our Site, you agree to the terms and conditions stated at the time of booking. The booking fee serves as a deposit of intent and does not guarantee room availability until confirmed by EVO House via email. All bookings are subject to availability and final confirmation by our team. Payments are processed securely through third-party payment gateways. EVO House is not responsible for payment processing errors or security issues originating from those systems. If a room is unavailable after your booking submission, we will refund your deposit (excluding any clearly stated non-refundable service charges). Refunds will be processed within 14 business days to your original payment method.

6. Pricing and Fees

All prices are stated in Singapore Dollars (SGD) and include Goods and Services Tax (GST), where applicable. Prices may vary based on property, season, or booking duration. Additional charges (such as administrative or cleaning fees) may apply and will be disclosed during the booking process. In the event of a pricing or listing error, EVO House reserves the right to cancel the affected booking and refund any payments made.

7. Cancellations and Refunds

You may cancel your booking in accordance with our Cancellation & Refund Policy, available on our website. Refund eligibility depends on the timing and conditions stated during booking. Some promotional or discounted bookings may be non-refundable. If EVO House cancels a booking for reasons beyond our control, we will issue a full refund (excluding any non-refundable service fees). Refunds will be processed within 14 business days.

8. User Conduct

By using our Site, you agree not to violate any laws, provide false or fraudulent information, attempt unauthorized access, or use automated tools (such as bots) to extract data. You must not upload malware, use our content for commercial purposes without permission, or interfere with the Site’s operations. EVO House reserves the right to restrict or terminate your access if you engage in prohibited conduct.

9. Intellectual Property

All content on the Site—including text, graphics, photos, videos, logos, and trademarks—is the exclusive property of EVO Global Services Pte. Ltd. or its licensors. You may use the Site for personal, non-commercial purposes only. Reproduction, distribution, or modification of our materials without written consent is prohibited.

10. Privacy and Data Protection

Your privacy is important to us. Our handling of your personal data is governed by our Privacy Policy (www.evohouse.com.sg/privacy-policy), which complies with Singapore’s Personal Data Protection Act (PDPA). By using our Site, you consent to our data practices as described therein.

11. Third-Party Links

Our Site may contain links to third-party websites or services not operated by us. We do not endorse or control the content, security, or privacy practices of these sites. Accessing them is at your own risk.

12. Disclaimers

Our Site and services are provided “as is” and “as available”, without express or implied warranties. We do not guarantee uninterrupted access or error-free operation. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

13. Limitation of Liability

To the fullest extent permitted by law, EVO House shall not be liable for any indirect, incidental, or consequential losses, including data loss or business interruption. Our total liability for any claim related to your use of the Site shall not exceed the total booking fees you have paid to EVO House in the preceding 12 months.

14. Indemnification

You agree to indemnify and hold harmless EVO House, its directors, employees, and agents against claims or expenses arising from your use of the Site or breach of these Terms. This clause survives termination of these Terms.

15. Changes to These Terms

We may update or modify these Terms periodically. When we do, we will update the ‘Last Updated’ date above and, if significant changes occur, notify users via email or on our website. Your continued use of the Site after such updates constitutes acceptance of the revised Terms.

16. Termination

EVO House may suspend or terminate your access at any time if you violate these Terms or applicable law. You may terminate your account by contacting us. Upon termination, we will delete or anonymize your data per our Privacy Policy.

17. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute shall be resolved exclusively in the courts of Singapore.

18. Contact Information

For any questions or concerns, please contact:

EVO Global Services Pte. Ltd.
Email: info@evohouse.com.sg
Phone: +65 6384 6108
Address: 31 Harrison Road #05-03, Singapore 369649

19. Miscellaneous

These Terms constitute the entire agreement between you and EVO House. If any provision is deemed invalid, the remaining terms remain enforceable. Failure to enforce any right shall not constitute a waiver. These Terms do not create any partnership, joint venture, or employment relationship between you and EVO House.